Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of your gourmet products?
All Fat Cat Gourmet items are small-batch crafted and shipped in temperature-controlled packaging when necessary. We use vacuum-sealing and insulated liners to ensure every bite arrives as fresh as it left our kitchen.
What is your shipping policy for perishable items?
We offer expedited shipping across the continental US. Orders containing perishable goods are typically shipped Monday through Wednesday to avoid weekend transit delays, ensuring your gourmet snacks arrive in peak condition.
Do you offer options for specific dietary restrictions?
Yes, we provide a variety of gluten-free, vegan, and nut-free options. You can use our website filters to view products that meet your specific dietary needs, and full ingredient lists are available on every product page.
Can I track my order once it has been placed?
Absolutely. As soon as your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for food items?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.
Do you provide corporate gifting or bulk discounts?
We do! Fat Cat Gourmet offers specialized gift packaging and volume discounts for corporate events or large holiday orders. Please contact our sales team via the 'Bulk Orders' page for a custom quote.